Serviced, short stay rooms on London's South Bank

020 3318 0255 Mon to Sat, 10am to 9pm

 

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Important information

Pay now and it's confirmed

Your reservation will only be confirmed once full payment has been made. There's simply too much demand for our rooms, so, regretably, we are unable to reserve any rooms until payment is made in full.

Want the room? Act quickly!

The availability of our rooms often changes on an hourly basis. If you would like to secure your room, we advise you to make your payment promptly. All quotations are subject to availability at the time of booking.

Staying less than three nights?

There is a one-off surcharge of £35 for bookings less than three nights long for our hotel sytle rooms. This is because we have to clean the room and provide fresh linen for each guest. The cost of this is too high for us if you're only staying a couple of nights.

Security deposit

A security deposit of £350 is required for bookings less than 28 days in length. For bookings of more than 28 days, the security deposit is £500. The purpose of the security deposit is to cover any damages or other unanticipated expenses that may arise as a direct result of your stay with us. It's just like checking in to a hotel - you are required to swipe a credit card as security. We simply authorise, but we don't charge, your card for the appropriate amount. We then cancel the authorisation when you depart. Depending on your card type, your available balance may be temporarily reduced while the authorisation is in place.

Selecting your check in or check out time

As we need to meet you at the property to check you in or out, there are designated times to make the process as quick and hassle-free as possible.You must arrange a time with us in advance for check in or check out.

Check in between 2pm and 7pm is free of charge. If you require a late check in (any time after 7pm), there is a surcharge of £20.

Check out between 9am and 11am is free of charge. If you require an early check out (any time before 9am), there is a surcharge of £20.

If you are more than 15 minutes late for any arranged check in or check out time, a waiting charge of £20 will be applied.

Once it's done, it's done

All our rates are non-refundable. This means that once you've paid for a booking, if you need to cancel we are unable to offer a refund. Of course, your security deposit remains refundable.

Terms and Conditions and Privacy Policy

Terms and Conditions

Last updated: 27 September 2011

The terms apply if you are a Consumer, this means that you are not buying a room in the course of business.
When you make a booking online, by phone, email, or any other means, these are our standard customer terms which we intend to rely on. For your own benefit and protection you should read these terms carefully before making a booking. If you do not understand any point please ask us for further information.

In these terms:

• when we say "you", it means the purchaser or other person named on your booking;

• when we say "Spaces Short Stays", "we" or "us" its means KBS Developments (Ventures) Limited, registered in England & Wales with company registration number 6123514 and registered office at The Limes, 3 Molland Lane, Ash, Canterbury, Kent CT3 2JA. “Spaces Short Stays” is a business name of KBS Developments (Ventures) Limited.

When you make a Booking on our website, you will be asked to click "I acknowledge reading the Terms and Conditions and I agree to pay according to the terms stated, in line with my choice below " and you will not be able to complete your Booking if you do not do this. This confirms that you accept these terms. We strongly recommend that you read the terms before accepting.

Making a booking

1. You must ensure that the name on a booking is correct at the time of booking. We will not change the name on the booking afterwards.

2. The rate for each room is as published on our website at the time of your booking, or, in the case of a telephone or email booking as advised to you at the time of booking.

3. All payments are due in full at the time of booking. If you pay by a credit or debit card then we may charge you a booking fee.

4. You must be aged 18 years or over to make a booking with us.

5. We will issue you with a confirmation number when you have made a booking with us. The confirmation number is proof that you have a booking with us. No booking shall be binding on us until we issue you with a confirmation number.

6. This booking is not transferrable. You cannot transfer or resell your booking (in whole or in part). If you transfer or resell (or attempt to transfer or resell) your booking then we will terminate your booking and retain any money paid to us for such booking. We may also refuse to take any further booking from you in the future.

7. You must be able to show photographic identification (driver's licence or passport) if requested by us in order to verify that a person using a room is the person named on the booking.

8. If you make a booking for someone else's benefit, you are responsible for ensuring that any person in your booking complies with these terms.

9. You must pay a surcharge of £35.00 for any booking less than 3 nights in duration. You will be advised of this surcharge at the time of booking and you must pay this fee at the time of booking.


Cancellation and Amendment of Booking

10. This booking is not refundable. If you are unable to use your booking, we will not give a refund on the booking, any extras purchased with the booking or any booking fee that you paid.

11. You may change the scheduled date of arrival and/or room type provided that the room is at the same rate as the original booked room and at the same hotel, subject to a change fee.

12. You can extend your booking, subject to availability, by notifying us directly by phone or email. You will be charged in respect of the additional night(s) at the rate available at the time of the amendment to the booking.

Arrival and Departure

13. You must pay a cash security deposit of £350 (or the equivalent in any major currency) on arrival. Your security deposit will be handed back to you when you check out, subject to your compliance with these terms and conditions.

1. For stays longer than 28 days, the security deposit is £500.

14. You can only check in after the time advised to you at the time of booking on the scheduled date of arrival.

15. You must check-out before the time advised to you at the time of booking on the scheduled date of departure. If you fail to check out by the stipulated time then we will charge you the rate at that time, for one nights stay for the applicable room(s).

16. Check in times are between 2pm and 7pm on the day of arrival. Check in during these hours is free of charge.

1. If you require a late check in (any time after 7pm), you will have to pay a surcharge of £20.

17. Check out times are between 9am and 11am on the day of departure. Check out during these hours is free of charge.

1. If you require an early check out (any time before 9am), you will have to pay a surcharge of £20.

18. If a room is unavailable on arrival (except due to an event beyond our reasonable control (see paragraph 26 below)), then, we will either:

1. provide a room, in another hotel and pay the reasonable cost of transport to that hotel; OR

2. at your request, or, if in our reasonable opinion there is no suitable alternative hotel accommodation available, cancel your booking and refund you the money you have paid for the unavailable room(s).

No Shows

19. If you do not arrive or we do not hear from you by the check in time of the next calendar date following your reservation start date, your booking will be deemed a no show.

20. All bookings, including no shows, are non-refundable.

21. Once a no show has occurred, we reserve the right to cancel your entire booking with no refund payable to you.

22. We may, at our sole discretion, allow the booking to continue should you arrive during your booking period.


Your stay

23. We do not provide wheelchair accessible or limited mobility rooms, subject to availability.

24. You shall not exceed the specified occupancy for the room type. We do not provide cots or additional beds. Room sizes are detailed on our website.

25. We do not permit people under the age of 18 to stay alone in our hotels. You must not leave children unattended in any rooms or public areas at any times.

26. We do not permit pets in any room.

27. You must not smoke in any of our accommodations or interfere with our fire and/or smoke detection system. If you do so we may terminate your booking. We may either (at our sole discretion) request the immediate re-payment of our costs during your stay or instruct a third party to contact you after your stay to recover our costs. The costs we incur if you smoke in our hotel include costs for specialist cleaning, repair or replacement of damage by you to our property, the cost of the room for any period it is unusable and our administration expenses.

28. You must not damage or interfere with any items belonging to us. If you do so we may terminate your booking. We instruct a third party to contact you after your stay to recover the costs for any repair, replacement or specialist cleaning we incur if you damage our hotel or property. If you request it, we will send a breakdown of these costs to the address or email address used for the booking.

29. If you do not comply with paragraphs 17 to 21 when staying at our hotel, we may terminate your booking and require you to leave the accommodation immediately.

Sanctioned Countries

30. In accordance with requirements from our Merchant Account provider, we are unable to accept any bookings for which the billing or delivery address belongs to the list of sanctioned countries as provided by the Office of Foreign Assets Control.

31. Sanctioned countries are:

1. Balkans
2. Belarus
3. Burma/Myanmar
4. Cuba
5. Democratic Republic of Congo
6. Eritrea
7. Federal Republic of Yugoslavia & Serbia
8. International Criminal Tribunal for The Former Yugoslavia
9. Iran
10. Iraq
11. Ivory Coast (Côte d’Ivoire)
12. Lebanon
13. Liberia
14. Libya
15. North Korea
16. Republic of Guinea
17. Somalia
18. Sudan
19. Syria
20. Zimbabwe

32. Any bookings that fall into this category will not be accepted and will be cancelled by us.

General

33. Statutory Rights: As a consumer you have certain statutory rights. If any of these terms conflict with a statutory right or the law changes and your statutory rights change, then the statutory rights will prevail over these terms. For more information on your statutory rights see www.consumerdirect.gov.uk.

34. Events Beyond our Reasonable Control: We shall not be in breach of these terms, nor liable for any failure to perform any of our obligations in relation to your booking (such as the provision of room(s) and/or other products and/or services and/or extras) due to any adverse event, act, omission or accident which happens which is beyond our reasonable control including, but not limited to, flood, earthquake, extreme adverse weather conditions, natural disasters, other acts of God, acts of terrorism, interruption or fire (except by way of our default) or failure of (except by way of our default) electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.

35. Our Liability: Our total liability for any loss shall not exceed twice the total sum we charge you for the booking. We shall not be liable for any losses that were not caused by any breach of contract or statutory duty or negligence on our part and we shall not be liable for any losses that were not reasonably foreseeable to both parties when the contract was formed.

Nothing in these terms shall exclude or limit our liability for fraud or death or personal injury caused by our negligence or any other matter which it would be illegal for us to (or attempt to) exclude or limit.

36. Third Party Rights: A party which is not a party to these terms shall have no right to enforce any term under the Contracts (Rights of Third Parties) Act 1999.

37. Law: These terms are governed by the laws of England and Wales.

38. Changes to Terms: We reserve the right to change these terms from time to time. The terms applicable to your booking are those in force on the date of booking. You can request a copy of previous terms by contacting us via our website.

Questions / Complaints

39. If you have a question or complaint in relation to your booking or these terms please visit our website www.spacesshortstays.com and select "Contact Us" and we will respond to you as quickly as we can.

Privacy Policy

Last updated: 02 August 2011

We understand that customers care about the use and storage of their personal information and data and we value your trust in allowing us to do this in a careful and sensible manner.

We've created this privacy policy statement in order to demonstrate our commitment to the privacy of our customers. By using our rooms, our website, our telephone reservations line and any other of our services, you are consenting and agreeing to the practices outlined in this statement. We will always handle information in compliance with the Data Protection Act (1998).

Collection of data and use of your personal information

We may collect your data and personal information in the following ways:

1. On our website when you make or manage a booking; register or alter your details; use the 'Contact us' forms for an enquiry; or provide us with any other information online.

2. When you communicate with us online, in person, by phone or email, or in any other way.

We may use your data and personal information in the following ways:

1. To continually improve your customer experience. We use the information to process bookings and payments, communicate with you about bookings, products, services and promotional offers, update our records, create and maintain your online account(s) and recommend products and services that might be of interest to you. We may also contact you to ask about your experience using our services as part of a continual programme of customer service improvement.

2. To improve our website, prevent or detect fraud or abuses of our website and enable third parties to carry out technical, logistical or other functions on our behalf.

3. To provide you with requested information or correspondence, such as a response from us to an enquiry made by you.

4. To send you details of your new, amended or cancelled booking or account details - usually via email

5. To contact you in the event of a change that affects your booking or any data or personal information you have provided us with, such as changes to terms and conditions of booking or this privacy policy.

Non disclosure to third parties

The information and data we collect is important for us and we would not want to share this anyone else. Unless we have your express consent, we will never disclose, rent, trade or sell your personal data to any third parties for their marketing or mailing purposes.

We do disclose or transfer your data or personal information to other companies, data processors or agents employed by us to perform any necessary functions on our behalf. In particular, we use a third-party service for handling online bookings. You can read their privacy policy here:

http://www.hotelogix.com/hmspages/privacy-pop.php

In the event that we or any part of our business is sold to or integrated with another business, we may disclose your personal information to the new owners (and their professional advisers on the transaction) to be used by the new owners and their group of companies in the same ways as set out in this Privacy Policy, including to continue providing you with the same services and marketing information services as are currently provided by us.

Credit or debit card data is never viewed or disclosed to anyone, ever.


Cookies

Our site uses cookies to keep track of your visits to our website. A cookie is a small file that can be stored by your browser on your computer's hard drive. Cookies may be used to compile anonymous statistics related to the use of services or patterns of browsing. When used in this manner you are not individually identified and data collected in this manner is only used in aggregate.

You can usually change your browser's settings so that it will not accept cookies, although this may restrict some website functionality.

We will only use cookies with your permission.

Security of your information

We follow strict security procedures in the storage and disclosure of information which you have given us. This is to prevent unauthorised access or unlawful processing of your personal information. For additional peace of mind, credit card details are not recorded by us when booking a room.

Your consent

By using our website you consent to the collection, storage and processing of your personal information by us in the manner set out in this privacy policy. Should we change our privacy policy, we will post the changes on this website so that you are always aware of what information we collect, how we use and under what circumstances we disclose it.

Opt out / Data quality / Access

We will always ask your permission before sending you electronic marketing information. This ensures you only receive information that you have given us permission to send and are willing to receive.

It is possible, if you have given us your permission to receive a type of electronic marketing communication, to alter your contact preferences at any time. You can do this by visiting the ‘Contact Us’ page on our website.

Please note it is not possible to 'opt-out' of receiving communication from us which relate to your bookings. This ensures we can always contact you in the event of a circumstance that affects your stay with us.

We might receive information about you from other sources and add it to our account information. This ensures that the quality of data we have on your account(s) is maintained properly.

For the purposes of the Data Protection Act (1998), the controller of all information collected directly by us (not via an agent, or other third-party) :

Spaces Short Stays – Data Controller
The Limes
3 Molland Lane
Ash, Canterbury
Kent CT3 2JA

If you wish to view, delete or amend any of the information we hold on you, this can be done by contacting us in writing at the address provided above. We will not charge for amending or deleting personal information, but may charge for viewing information held on you as specified in the Data Protection Act (1998).

 

 

 

Home     |     What's Included     |     What We Offer     |     Contact Us     |     Terms

 

Looking for long term? Check out Spaces Urban Living

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Copyright 2010 Spaces. Spaces, Spaces Property Group, Spaces Urban Living and Spaces Short Stays are business names of KBS Developments (Ventures) Limited